A brokerage's back office is the work between a signed contract and an agent's paid commission: collecting the documents, checking the file, working out the split, issuing the agent's statement and keeping the year's totals straight. In most independent offices that work is spread across a commission spreadsheet, a shared drive, an inbox and one person's memory. Deskwork puts it on one desk that the broker, the office manager and every agent sign in to.

What the back office does in Deskwork

Files and their documents

A file is a listing, a buyer deal or a referral. It moves through Draft, Submitted, In review, Final review, Closed and Paid & archived, and each file says what the office does next. Agents drop their documents on the file. Each one lands on its checklist line, and anything Deskwork cannot place waits for a person. The documents go to a folder for that file in your brokerage's own Google Drive.

A listing's document checklist in Deskwork: documents the agent uploaded, each landed on its own line, waiting for the office to approve
Each document on its own checklist line, waiting for the office to approve it.

Commission plans, caps and fees

Plans holds a standard split until the cap, a fee-only plan where the agent keeps the commission, and tiered plans whose split changes as the agent pays toward the cap. Flat monthly fees sit on the same screen. Caps run on each agent's anniversary year. Each closing keeps the plan it was paid on, so changing a split this spring does not rewrite last year's statements.

Closing and statements

Closing is the office's settlement sheet: the sale price, the commission, the deductions and each agent's share, with a preview of every statement before anything is issued. Pay & archive issues each agent's statement, with the split, the fees and their cap on it, and emails it to them once your desk's email is live. Every desk starts with email in Test mode.

Roster, teams and who sees what

The roster puts each person on a plan and a team, and marks them as left when they go. An agent sees their own files and their own pay. Teammates see each other's files unless you keep a team to the files each member is on, and each other's pay unless you make that team's pay private. The broker-owner, the office manager and assistants see everything. The server decides what each person is sent; hiding a link is not the permission.

Calendar, referrals and year-end

Calendar plots closing, inspection, possession, acceptance and offer dates on the files a person can see, overdue dates first. Referrals lists the fees the office is owed and the ones it owes. At year-end the annual report gives every agent's closings, to the cent, in one CSV for your accountant.

One agent's year in Deskwork: their open files, closings this year and what they have been paid
One agent's year: open files, closings and pay on one page.

What Deskwork does not do

Deskwork is a record, not a payment system. You pay agents the way you do today; no money or bank details pass through it, and your accountant still keeps the books. It is not an e-signature tool either: signed documents arrive as documents on the file's checklist.

Starting from what you have

Sign up with your brokerage's Google Workspace account or a Gmail address, and confirm the brokerage's name. Then open the commission workbook you keep today: Deskwork shows your figures beside its own and lists the past closings it has no file for. Nothing is created until the broker-owner says so. Add your agents to the roster and they sign in with Google. If you would rather not do it yourself, we can set it up with you.

Questions brokers ask

Is Deskwork an accounting system?

No. It works out each agent's share, writes the statement and keeps the year's totals. Your accountant still keeps the books, and you still pay agents the way you do today.

Where are our documents stored?

In your brokerage's own Google Drive. The broker-owner connects Drive once; each file then gets its own folder. Deskwork keeps the checklist and the file names, not a second copy of the document. A picture chosen as the file's photo is kept with the file.

Can an agent see other agents' pay?

Only their teammates', and only while that team's pay is shared, which you can turn off on the roster. Otherwise an agent sees their own statements, cap progress and pay. The broker-owner, the office manager and assistants see the whole office's figures.

Try it on your own office

Set up a plan, file a deal and close it before you decide. A desk you set up yourself through the signup page is free. If we set up your desk with you, what your brokerage pays is set out in our written agreement with you. Read about pricing.

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